HOW ARE WE PERFORMING?				Links to Performance Info
2010 Rotherham Ltd is committed to achieving excellent performance across the whole range of its services. We aim to provide services that are valued by our tenants, residents, the Council, contribute to building sustainable communities and to compare favourably with the best housing providers in the country.				SEE THE END OF YEAR PERFORMANCE SUMMARY 07/08 >>> SEE THE END OF YEAR PERFORMANCE SUMMARY 06/07 >>> SERVICE STANDARDS BOOKLET >>> PERFORMANCE MANAGEMENT FRAMEWORK >>>
How do we measure performance? We use Key Performance Indicators (KPIs) to monitor performance of the services we provide. These indicators look at how we are performing on Rents, Repairs, Decent Homes, Voids, Customer Satisfaction and Value For Money (VFM). We then compare our performance against other housing providers in the country and look to learn from good practice to improve our services. You can view the KPIs on a monthly basis by clicking here. If you would like to see the information in poster form click here. Our Aim We aim to be in the top 25% (upper quartile) performance in the country across all our KPIs. If it is not always possible to be in the top 25% then we are looking to show a continuous improvement year on year and demonstrate (VFM). Complaints 2010 monitors how many complaints it receives and looks to learn from these, again to improve our service and performance. If you would like togive us any kind of feedback including complaints, please visit the Customer Feedback page.