HOW ARE WE PERFORMING?				LINKS
2010 Rotherham Ltd is committed to achieving excellent performance across the whole range of its services. We aim to provide services that are valued by our tenants, leaseholders, residents, and the Council, and which contribute to building sustainable communities. We use Key Performance Indicators to monitor the performance we provide. We then compare our performance against other housing management providers and we aim to compare favourably with the best housing providers in the country. Our customers have chosen the ten Key Performance Indicators that matter the most to them. These include targets in areas such as repairs, rents and complaints and they are the ones which we report in our monthly statistics. Customers have told us that they prefer a clear report of these results, with striking visual images. You will therefore find both our annual and monthly summaries clearly show how we compare to other providers and how we performed in previous years.  Our Performance results Monthly reports Yearly summaries 2009 to 2010 2009 to 2010 - not yet available  2008 to 2009 2008 to 2009 2007 to 2008 2007 to 2008 2006 to 2007 2006 to 2007				SERVICE STANDARDS BOOKLET >>> 2010 ROTHERHAM'S TOP TEN SERVICE STANDARDS PERFORMANCE MANAGEMENT FRAMEWORK >>>
We also display some key results on posters throughout our Neighbourhood Offices. Our Aim We aim to be in the top 25% (upper quartile) performance in the country. If it is not always possible to be in the top 25% then we are looking to show a continuous improvement year on year and demonstrate value for money for our customers.  Complaints 2010 Rotherham monitors how many complaints it receives and looks to learn from these, again to improve our service and performance. If you would like to give us any kind of feedback including complaints, please visit the Customer Feedback page.

 Change Text Size
    A   A   A