Report A Repair

How to report a repair;

You can report a repair by telephone, online or in person at your local neighbourhood office.

You can report non urgent repairs online by clicking here.

Or you can call Rotherham Connect and speak to a fully trained repairs officer.

ROTHERHAM CONNECT 01709 336 009

When you call Rotherham Connect on 01709 336 009 (from 8am to 8pm Mon to Fri) for a repair on your property;

• You will be given a reference number for every repair you report

• We will offer you an appointment for repairs where we need access into your property

• Please let us know if you require a signer or a translator when we visit you, or if you have any other circumstances you would like us to take into consideration e.g. arranging to meet carers

• We will always wear identification badges and show them to you when we meet you

• We will check that the repair has been carried out to your satisfaction

As one of our tenants you are responsible for your own minor repair work e.g.

• Fences, gates and gate latches

• Decorating the inside of your home

• Changing locks if you lose your keys or if they are stolen

• You must report all emergency repairs as soon as they occur.

EMERGENCY TELEPHONE NUMBERS

When the council offices are closed, we know that in an emergency you may need to contact us. We are available on the following numbers

Emergency repairs

9am – 5pm weekends and bank holidays

In these timeframes please call 01709 376 711

Emergency repairs

Outside all the above times (8pm – 8am)

In this timeframe please call 01709 836 161

Housing Emergencies (not repairs)

7 days a week from 5.30pm – 8.30am

In this timeframe please call 07748 143 170