Rotherham 2010 Ltd - Our role as a service provider

EQUALITY & DIVERSITY - OUR ROLE AS SERVICE PROVIDER
· Seeking to ensure that the diverse housing needs of our citizens are planned and catered for.

· Undertaking equality impact assessments for all key initiatives to ensure that we do not discriminate unwittingly.

· Providing an accessible, appropriate and professional service to all our tenants, customers and stakeholders.

· Providing information in clear, accessible formats according to the needs of target groups.

· Monitoring take-up of services and evaluating customer satisfaction, taking action to remove barriers that limit people’s ability to access and benefit from our services.

· Listening and responding to the views of customers and potential customers by consulting widely and creatively about their needs and priorities.

· Creating opportunities for groups and individuals who have traditionally been marginalised to tell us how we can offer more appropriate services that will meet their needs.

· Reviewing and modifying our systems, processes and working practices wherever needed to ensure they do not overtly or inadvertently discriminate against individuals or groups within our communities.

· Ensuring those organisations through which we commission or procure services are supported to fully comply with best practice in equal opportunities and the valuing of diversity.

· Working with partners to make the buildings we use accessible to all.

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