2010 Rotherham Ltd
Chesterton Road
Eastwood
Rotherham
S65 1SZ
Tel: 01709 822200
Fax: 01709 822222
Company No:5292646
Registered in Cardiff
VAT No: 856304130
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Frequently Asked Questions
Below you can find the most popular questions we receive at our Neighbourhood Offices. If the query you have is not listed below, please contact your Neighbourhood Office and a member of staff will be pleased to assist you.
1. How Do I Report A Repair For My Council Property?
You can report your repair by using one of the following methods:
Telephone, Rotherham Connect on 01709 336009 between the hours of 8.00am and 8.00pm Monday to Friday.
To report Emergency Repairs outside of these times please telephone 01709 376711.
Report your repair online using the Request Repair eform (Opens in a new window)
Visit your local Neighbourhood Office.
2. How Long Do You Need To Have Been Renting a Council House Before You Can Buy It?
If your secure tenancy started before 18th January 2005, or you were a public sector tenant before 18th January 2005 and you have been a public sector tenant continuously since that time, you need 2 years tenancy to have the Right to Buy. Otherwise you must have 5 years.
To obtain a valuation you will need to apply for a RTB1 form (Right to Buy application form) which can be obtained from your local Neighbourhoods office, Community Housing Reception at Norfolk House or by phone from the Right to Buy Officer. You will also receive information booklets on the Right to Buy with this.
If you do purchase your property you can sell it at any time. However, if you applied before 18th January 2005 and sell within 3 years of buying you will be required to repay some or all of your discount. If you applied after 18th January 2005 discount is repayable within 5 years of buying and in addition, the amount of discount to be repaid will be a percentage of resale value of the property, disregarding the value of any improvements.
If you need any further assistance please telephone the Right to Buy Officer on 01709 823406 or visit Norfolk House, Walker Place, Rotherham.
3. Can I Be Put Onto The Gardening Scheme List?
To register on the list, or for further information please contact the Estate Management Support Officer, on 01709 822200 extension 2245
4. Can I Get Financial Assistance Towards Loft/Cavity Insulation, Draught Proofing And Condensing Boilers?
Save 'n' Warm is a discount scheme for loft/cavity insulation, draught proofing and condensing boilers.
Householders living within the administrative boundaries of Barnsley, Doncaster, Rotherham and Sheffield are all eligible for this scheme.
If you are interested in massive savings on cavity wall insulation, loft insulation and high efficiency heating systems then call free on 0800 028 1067.
Please call Ron on 01709 823393 to request a leaflet.
5. I Have Got A Problem With My Neighbour What Can I Do?
If you and you neighbour are council tenants, your Tenancy Agreement sets out the rights and responsibilities of all tenants. You can refer to it at anytime to identify if you or your neighbour are in breach of the agreement. If so your local Neighbourhood Office can advise.
If your problem is an emergency please telephone the police on 0114 220 2020.
6. I Rent My Home From The Council. Some Damage Has Been Done By Vandals (e.g. A Window Has Been Broken)/My Home Has Been Burgled And The Door/A Window Has Been Damaged. The House Is Now Insecure. I Need The Damage Repairing As Soon As Possible
You must first report the problem to the police and obtain an incident number from them.
You can then report the repair required to your local neighbourhood office by telephone or call in to any office and report the problem in person.
If the incident occurs out of office hours please contact the Council's out of hours Emergency Repairs service on Rotherham (01709) 376711 to report the repair.
Please note that the Council will require the Police Incident Number when reporting the problem.
7. Council Houses - If Damage Has Occurred At My Home And It Has Been Caused By Myself Or A Member Of My Family Will I Be Recharged And How Can I Pay?
If damage has been caused intentionally and you admit that you are at fault, you should call at your local Neighbourhood Office and sign a declaration form which states you are willing to pay for the damage and remedial works.
When Asset Management have completed their remedial works and the Neighbourhood Office are invoiced, the cost of the work will be forwarded to our Sundry Debtors Section who will send you a bill. You can make arrangements to pay the whole amount or monthly payments in a manner which suits you best.
8. How Can I Pay My Rent?
You can pay your rent by cash, cheque or debit/credit card at any of the Council's Cash Offices. Alternatively you can pay electronically by direct debit or bankers order, either on-line at http://www.rotherham.gov.uk/ or via automated telephone on 01709 336810.
9. I’m On A Sheltered Housing Scheme And Under 75, Why Do I Have To Pay For My Television License?
This is decided by the TV licensing Authority, but if you require further information please contact Alison Morgan on 01709 382121, extension 2601.
10. I Want To Give Up My Half Of The Tenancy, How Do I Do It?
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