2010 Rotherham Ltd
Chesterton Road
Eastwood
Rotherham
S65 1SZ
Tel: 01709 822200
Fax: 01709 822222
Company No:5292646
Registered in Cardiff
VAT No: 856304130
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REPAIRS AND MAINTENANCE ENQUIRIES
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IN AN EMERGENCY
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ROTHERHAM CUSTOMER SERVICES
01709 336009
Routine repairs: 8am to 8pm Monday to Friday
Emergency repairs: 24 hours
You can also report a repair online, or in person at your local 2010 Rotherham neighbourhood office or Customer Service Centre.
When you call Rotherham Customer Services for a repair on your property:
- You will be given a reference number for every repair you report
- We will offer you an appointment for repairs where we need access into your property
Please let us know if you require a signer or a translator when we visit you, or if you have any other circumstances you would like us to take into consideration, such as arranging to meet carers.
We will always wear identification badges and show them to you when we meet you.
We will check that the repair has been carried out to your satisfaction.
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When our offices are closed, we know that in an emergency you may need to contact us. If you telephone us on the following numbers you will either be transferred directly to the emergency out-of-hours service or given further details:
For emergency repairs including gas and water leaks:
01709 336009
For emergency housing (non-repairs) including homelessness:
0300 100 2010
Please report all emergency repairs as soon as they occur.
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Repairs for which you are responsible
As one of our tenants, you are responsible for your own minor repair work, including:
- Fences, gates and gate latches
- Decorating the inside of your home
- Changing locks if you lose your keys or if they are stolen
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Further information:
Types of Repair >>>
When we may charge for a repair >>>
Know Your Rights >>>
Repairs for which you are responsible >>>
What you can expect from us >>>
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