Report A Repair
How to report a repair
You can report a repair by telephone, online or in person at your local 2010 Rotherham neighbourhood office or Customer Service Centre.
You can report non urgent repairs online by clicking here.
Or you can call Rotherham Customer Services and speak to a fully trained repairs officer.
ROTHERHAM CUSTOMER SERVICES 01709 336 009 (from 8am to 8pm Monday to Friday)
When you call Rotherham Customer Services for a repair on your property;
- You will be given a reference number for every repair you report
- We will offer you an appointment for repairs where we need access into your property
- Please let us know if you require a signer or a translator when we visit you, or if you have any other circumstances you would like us to take into consideration, such as arranging to meet carers
- We will always wear identification badges and show them to you when we meet you
We will check that the repair has been carried out to your satisfaction
As one of our tenants you are responsible for your own minor repair work, such as
- Fences, gates and gate latches
- Decorating the inside of your home
- Changing locks if you lose your keys or if they are stolen
- You must report all emergency repairs as soon as they occur.
EMERGENCY TELEPHONE NUMBERS
When our offices are closed, we know that in an emergency you may need to contact us. We are available on the following numbers
Emergency repairs
9am – 5pm weekends and bank holidays
In these timeframes please call 01709 376 711
Emergency repairs
Outside all the above times (8pm – 8am)
In these timeframes please call 01709 836 161
Housing Emergencies (not repairs)
7 days a week from 5.30pm – 8.30am
In these timeframes please call 07748 143 170.
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