2010 Rotherham Ltd

Chesterton Road
Eastwood
Rotherham
S65 1SZ
Tel: 01709 822200
Fax: 01709 822222

Company No:5292646
Registered in Cardiff
VAT No: 856304130

Wholly owned by,


 

REPAIRS AND MAINTENANCE ENQUIRIES

 

IN AN EMERGENCY

 ROTHERHAM CUSTOMER SERVICES

 01709 336009

Routine repairs: 8am to 8pm Monday to Friday

Emergency repairs: 24 hours

You can also report a repair online, or in person at your local 2010 Rotherham neighbourhood office or Customer Service Centre.

When you call Rotherham Customer Services for a repair on your property:

  • You will be given a reference number for every repair you report
  • We will offer you an appointment for repairs where we need access into your property

Please let us know if you require a signer or a translator when we visit you, or if you have any other circumstances you would like us to take into consideration, such as arranging to meet carers.

We will always wear identification badges and show them to you when we meet you.

We will check that the repair has been carried out to your satisfaction.

 

When our offices are closed, we know that in an emergency you may need to contact us. If you telephone us on the following numbers you will either be transferred directly to the emergency out-of-hours service or given further details:

For emergency repairs including gas and water leaks:

01709 336009

For emergency housing  (non-repairs) including homelessness:

0300 100 2010

Please report all emergency repairs as soon as they occur.

 

Repairs for which you are responsible

As one of our tenants, you are responsible for your own minor repair work, including:

  • Fences, gates and gate latches 
  • Decorating the inside of your home
  • Changing locks if you lose your keys or if they are stolen

 

Further information:

Types of Repair >>>

When we may charge for a repair >>>

Know Your Rights >>>

Repairs for which you are responsible >>>

What you can expect from us >>>




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