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What is 2010 doing about equality for people of different ethnicities?

2010’s work to address equality in this area has included:

· Working with the BME Housing forum to identify issues of concern and commissioning a new forum.

· Running housing system training for the minority ethnic community and voluntary sector groups.
· Changing our recruitment processes (we now have 3 operatives from an ethnic minority background instead of none!), and including proficiency in a community language in the desirable personal specification for front line staff.

· Ensuring that our Key Player Database has a good representation of people from ethnic minorities - we have raised it to over 10% in the last two years.

· Working with RotherFed to increase involvement from ethnic minority customers.

· Working with victims of racism to develop a better response to racist incidents, training over 100 staff in a new Hate Crime procedure.

· Offering a translation and interpreter service to customers who require it.

· Going out to community events rather than waiting for people to come to us, for example supporting events like Chinese New Year, Refugee Week, Holi, Black History Month, the Diversity Festival and its steering group.

· Developing our own staff Diverse Events Calendar for two years running.

· Sponsoring an EU migrants seminar to identify ways to support migrant communities.

To further improve our work we will be:

· Improving recruitment practices, ensuring people from a BME background are well informed about opportunities to work with us, and feel comfortable applying for jobs at 2010 Rotherham Ltd.

· Promoting our Language Line service to our customers by writing to those who have identified themselves as needing an interpreter. We will also run Language Line practice sessions for staff.

· Working with partners to deliver on recommendations that came out of the EU migrant seminar.

· Building links with our gypsy and traveller customers and raising awareness with partners of the communities’ needs and culture.

· Training new first contact officers and managers in our new anti-bullying and harassment policy - Dignity at Work.

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